F.A.Q.

Frequently Asked Questions Concerning Smoke Grenades:

Shipping/ Returns: 

Where are the Ring Pull Smokes? (RP90 and Dual Vents)

  • We don't ship any Hazmat (Ring Pull) smoke bombs anymore. We only ship non-hazmat Novelties smoke bombs that can ship via regular UPS ground.

There is some powder residue in the package, are my smoke bombs ruined?!

  • No they are not ruined, don't worry!

  • Shipping Notice: Due to normal shipping and handling, a small amount of powder may occasionally escape from smoke bombs during transit. This is normal and does not affect product performance, smoke output, burn time, or functionality.

    Gender Reveal Orders: To help preserve the surprise, we recommend that someone other than the expecting parent open the package. If any powder residue is present, it can be easily wiped away with a damp cloth before the smoke bombs are used. Minor powder residue is normal and does not indicate a defective product.

How do you submit a claim?

  • For any claim you must email our customer support at info@smokeeffect.com. Please make sure to include your order number, name the order was placed under as well as pictures. The more pictures (i.e. original shipping packaging, complete content of package, every product in question, etc.) the more photos and details included in your email the easier and quicker the claims process. Your emailed information will be filed and submitted to our claims department for review and you will be emailed back with any further questions or a solution. 
  • All claims must be submitted no later than 30 days after the product was ordered. Any orders placed 31 days prior to a claim will not be qualified for any refunds. 

 

Can I cancel my order I placed?
  • You can cancel ONLY if your shipping label has not been printed. There is a $5 fee for ALL cancellations. We get charged a processing fee for all order that is non-refundable, so if you do cancel you will be refunded your full amount minus $5. 
Can you expedite shipping?
  • We cannot expedite shipping and the options for shipping at checkout are the only options. 

Can I use these in dry ice?

  • Yes, our smoke bombs are the ones you have seen on social media being used for dry ice gender reveals. Once lit, our smoke bombs will work in water or dry ice. 
Do you accept returns?
  • Unfortunately we do not accept returns so be certain before you order!
Can you overnight some to me?
  • No, we are unable to overnight or expedite packages.
Can I send back the ones I didn't use for my gender reveal?
  • Unfortunately, we cannot accept returns on any of our products. If you purchase both gender reveal colors, you can always use the ones you don't need as practice! 
Can you ship to another country?
  • No, we currently can only ship to the USA. 
My package was marked delivered, but I don't see it at my house.
  • Shoot! We're very sorry to hear this! First, check with your neighbors and others in your household to see if someone else received it by accident. If not, we please ask that you wait 2-3 days before reaching out. With everything going on right now, we've noticed shipping carriers aren't updating their tracking as accurately as they normally do. Please be patient as we are all working through this together! If you don't see your package right away, first contact the shipping carrier to see if they have more information. If you don't hear back from them, definitely reach out to our customer support and we'll try to help you out as much as we can! Info@smokeeffect.com 
My smoke bomb didn't work! 
  • Shoot! Sometimes duds happen. Although we're constantly improving our products and limiting the number of product malfunctions that occur, sometimes smoke bombs don't activate properly. If this is the case with your smokes, we're here to help! Just take a photo of the product that malfunctioned and send us an email at info@smokeeffect.com. Be sure to include as many photos as you can, your order number and name, and a quick explanation of what happened. We'll gladly help you out as quickly as we can! You should get a response from us with 24 hours Mon-Fri. 
I think I'm missing part of my order... 
  • Oops! All of our staff here at Smoke Effect do our best to ensure that every order is fulfilled correctly. However, we are humans, not robots, and sometimes mistakes happen! If this happens to your order we are very sorry! Just shoot us an email at info@smokeeffect.com with your name, order number, and a photo of the products and packaging that you received. We will accommodate you as quickly as possible to make sure you're taken care of. 
My smoke bomb arrived damaged! 
  • Oh no! Despite our efforts to pack our smokes well, shipping carriers are not gentle when handling packages and do tend to throw things around. If your products appear to be damaged when you receive them, please take photos immediately and send them to us at info@smokeeffect.com along with your name and order number. Please note that we do have red clay on the ends of every smoke bomb as a protective measure. A lot of times, the damage you see is just this clay that's come lose during shipping. Don't worry, your smoke bomb will work just fine! That's why the clay is there. So if you see red powder, don't be alarmed!

Can you ship to a PO Box?

  • Unfortunately, we cannot ship to PO Boxes. Please see our shipping page for more information. 


 

DO NOT HOLD AND STAND AT LEAST 6 FEET AWAY AFTER IGNITING 

What Are the Differences with all the different Smoke Bombs?
  • RP90 - Smoke Effect 90 Seconds by Peacock Smoke (We don't ship them anymore)
  • RP30 - Smoke effect = 30 Seconds: Mini versions of the RP90 (Not shipping)
  • 5g Wick - Smoke effect = 30 Seconds: Has wick that must be lit (doesn't require hazmat shipping)
  • Dual Vent or Burst - Smoke comes out of both sides and the main purpose of the "burst" smokes is to release all the smoke as fast as possible, so they last under 25 seconds. (not shipping anymore)
  • So in summary if you want them to last a long time, you want RP90.
  • If you want them to put out tons of smoke as fast as possible you want the Dual Vent.

We only ship non-hazmat smoke bombs now. We don't ship any ring pull hazmat smoke bombs. All of our current inventory of smoke bombs are categorized as "NOVELTIES" by the government and can ship via UPS ground without hazmat certs. 

 

Do these stain clothing or anything else?
  • Yes they absolutely can stain. However, they only stain if it is very close to the end the smoke comes out. After setting the smoke bomb down, if you are 2-3 feet away and just standing in the smoke cloud, it should not stain your clothing or anything for that matter. They can stain the ground if left on their sides as well. We recommend keeping the smoke bomb at least 1 ft away from you to avoid staining. 
Are these safe to breathe in?
  • It is never recommended to breathe in smoke, but these are simple consumer level smoke effects, so if you breathe in a little you should be ok. Our smoke is non-toxic, but the chemical reaction producing the smoke does produce an odor similar to fireworks.
Can they be hand held?
  • No, do not hold smoke bombs- they are considered pyrotechnics, and improper handling may result in injury. However, some of our customers have chosen to hold them at their own discretion. In doing this, users recognize the safety protocols they are forfeiting, and must exercise extreme caution when handling. If you would like to hold our smoke bombs, we highly recommend wearing gloves when doing so. As always, please refer to all safety information on the smoke bombs themselves, and on our website, before igniting.
Can I take smoke grenades on an airplane?
  • No.
Can I let someone under 18 use them?
  • We never recommend anyone under the age of 18 using smoke bombs. This is also stated on our product labels. 
Can I use them in a dry area that has flammable items around?
  • No, please be careful as smoke bombs do get hot after they're activated. They also produce sparks for 1-2 seconds once the ring is pulled, so be aware of that and do not hold them near flammable substances. 
Can I use them at a sporting event or concert?
  • Yes! As long as all safety precautions have been taken, and the necessary approval has been gained prior to the event. Our smoke bombs can be a fun, colorful addition to any outdoor game, event, party, etc. Many soccer teams and football teams (professional to amateur) use our smoke during entrances and goals/touchdowns. 
    Can I make cool pictures with them?
    • Yes, absolutely! Our smoke bombs produce the highest quality smoke and are the best for photography and videography. If you do get some cool footage, please tag us on instagram @smoke.effect! We would love to feature your photos! 
      Can I stop the smoke from coming out once it is activated?
      • No, please don't try. That would result in injury. Never put your hand near the end that has smoke coming out.

       

       *By purchasing this item you are agreeing to use it in a safe and responsible manner. Smoke Effect is not to be held responsible for damage or injury. Products can emit sparks. Pull ring sideways, place on ground or in a safe container (mason jar, pumpkin, etc.) and allow 6 feet for a safe distance. Use outdoors only and away from dry brush. Smoke can stain if extremely close (within 1-2 feet). Smoke clouds will not stain clothing.*