Contact Us

For any questions, Email us at info@SmokeEffect.com with your order NUMBER.

Due to the nature of this product, we do NOT accept returns of any kind.

If your package hasn't had the label printed yet, you can cancel it but there is a small cancellation fee applied. We get charged a processing fee once you order and that is non-refundable. 

Include your order number, and any details so we may best assist you. But, remember for shipping, the days are Business Days. So don't include Saturday, Sunday or Holidays. 

Also, don't count the day you ordered as the first day. The day after your order is the first day. Cutoff time is 1pm Mountain Time. If you order after 1pm then add another business day to the delivery time. 

Once the package leaves our facility and is scanned by UPS, there is nothing we can do and UPS takes full responsibility for the package from there. 

Remember, never send anything back to us, there are regulations with these products and you can be fined for shipping them the wrong way or via the wrong mail service.